Support and Contact Information
Get help and contact ChangeCrab support for assistance with your changelog. Find support channels, response times, and how to get the best help.
Support Channels
Email Support
For general inquiries and support:
- Email: support@changecrab.com
- Response Time: Within 24-48 hours
- Best For: Account issues, billing questions, feature requests
Knowledge Base
Search our knowledge base for answers:
- Browse articles by category
- Use the search function
- Check FAQ section
Before Contacting Support
To get faster help, please:
- Search the knowledge base first
- Check our FAQ
- Review common issues
- Include relevant details in your message
What to Include
When contacting support, include:
- Your account email
- Description of the issue
- Steps to reproduce (if applicable)
- Screenshots or error messages
- Browser and device information
Response Times
- General Inquiries: 24-48 hours
- Technical Issues: 24-72 hours
- Billing Questions: 24-48 hours
- Urgent Issues: Mark as urgent in subject line
Additional Resources