Common Issues and Solutions

Troubleshoot common issues with ChangeCrab including setup, configuration, and usage problems.

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Common Issues and Solutions

Troubleshoot common issues with ChangeCrab. Find solutions to setup problems, configuration issues, and usage questions.

Setup Issues

Can't Create Account

Problem: Unable to create an account or verify email.

Solutions:

  • Check spam folder for verification email
  • Wait a few minutes for email delivery
  • Verify email address is correct
  • Request new verification email

Subdomain Not Working

Problem: Subdomain shows error or doesn't load.

Solutions:

  • Wait a few minutes for DNS propagation
  • Clear browser cache
  • Try accessing from different network
  • Check subdomain is correctly set in settings

Content Issues

Entries Not Publishing

Problem: Entries saved but not visible publicly.

Solutions:

  • Check entry is not saved as draft
  • Verify publish date is not in the future
  • Ensure entry is marked as public
  • Check changelog privacy settings

Formatting Not Working

Problem: Markdown or formatting not displaying correctly.

Solutions:

  • Check markdown syntax
  • Verify code blocks are properly formatted
  • Clear browser cache
  • Check for conflicting CSS

Customization Issues

CSS Not Applying

Problem: Custom CSS changes not visible.

Solutions:

  • Check CSS syntax for errors
  • Clear browser cache
  • Verify CSS is saved
  • Check class names are correct

See our CSS customization guide.

Custom Domain Not Working

Problem: Custom domain shows error or doesn't resolve.

Solutions:

  • Verify DNS records are correct
  • Wait for DNS propagation (up to 48 hours)
  • Check SSL certificate status
  • Verify domain is set in settings

See our custom domain setup guide.

API Issues

API Key Not Working

Problem: API requests return 401 Unauthorized.

Solutions:

  • Verify API key is correct
  • Check key is active (not disabled)
  • Ensure X-API-Key header is included
  • Verify premium subscription is active

See our API authentication guide.

Performance Issues

Slow Loading

Problem: Changelog pages load slowly.

Solutions:

  • Optimize images
  • Reduce custom CSS complexity
  • Check internet connection
  • Clear browser cache

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