Product updates your users actually read

Announce new features and improvements without noisy email threads or scattered posts. ChangeCrab helps SaaS teams publish product updates with customer-facing changelogs and release notes, then notify users automatically.

Release notes Customer-facing changelog Email + RSS notifications Embeddable widgets

What are product updates?

Product updates are changes made to your product over time—new features, improvements, fixes, and performance enhancements that impact users. Clear updates help customers understand what changed, why it matters, and how to benefit from it.

The problem isn't writing updates—it's making them easy to find and follow. When updates live in scattered emails or one-off announcements, users miss them and support teams get repeat questions.

The most reliable approach is a customer-facing changelog plus release notes, supported by automated notifications. That's what ChangeCrab is built for.

A simple framework for publishing product updates

Write once, publish in one place, and notify users automatically—without adding manual work every time you ship.

1) Write release notes

Explain what changed in plain language. Focus on user impact: what's new, what's improved, and what's fixed.

Learn: release notes

2) Publish to a changelog

Create a public timeline of product progress customers can browse, search, and share at any time.

Explore: changelog software

3) Notify users automatically

Send updates via email, RSS, and integrations. Embed updates inside your product so users don't have to hunt for what changed.

Tie it together: customer communication

Why product updates matter

More feature adoption

Customers can't use what they don't know exists. Clear updates help users discover and adopt improvements faster.

Lower support load

A public, searchable history answers repeat questions like "did you change this?" before they become tickets.

More trust and transparency

Sharing progress consistently signals momentum and accountability—especially during bigger roadmap periods.

Reduced churn over time

Customers stay longer when they can see ongoing improvements and understand the value you're shipping.

Comparing tools for product updates?

If you're evaluating platforms for customer-facing changelogs and release notes, ChangeCrab focuses on clear communication and automated notifications—without unnecessary complexity.

Frequently asked questions

What are product updates?

Product updates are changes made to your product over time, including features, improvements, bug fixes, and performance enhancements that affect users.

Where should SaaS teams publish product updates?

Most teams publish product updates in a customer-facing changelog and release notes, then notify users via email, RSS, and integrations so updates are easy to follow.

How do product updates reduce churn?

Clear updates show progress and value, reduce confusion about changes, and help customers adopt new features—improving satisfaction and reducing churn over time.

How often should I publish product updates?

Publish updates whenever something changes that impacts users. Consistency matters more than frequency.

What's the difference between product updates and release notes?

Product updates are the broader story of what changed over time. Release notes describe a specific update. A changelog organises both into a timeline.

Publish product updates with ChangeCrab

Write release notes, maintain a customer-facing changelog, and notify users automatically — all in one place.

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