Error Messages and Solutions

Understand ChangeCrab error messages and learn how to resolve them.

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Error Messages and Solutions

Understand ChangeCrab error messages and learn how to resolve them. Find solutions to common errors and issues.

Common Error Messages

"Invalid API key"

Meaning: The API key provided is incorrect or invalid.

Solutions:

  • Verify the API key is correct
  • Check the key is active in settings
  • Ensure X-API-Key header is included
  • Create a new key if needed

See API authentication guide.

"Changelog not found"

Meaning: The changelog ID or access ID doesn't exist.

Solutions:

  • Verify the changelog ID is correct
  • Check you have access to the changelog
  • Ensure the changelog hasn't been deleted

"Subdomain already taken"

Meaning: The subdomain you chose is already in use.

Solutions:

  • Choose a different subdomain
  • Add numbers or hyphens
  • Try a variation of your desired name

"Free plan limit reached"

Meaning: You've reached the limit for free plan features.

Solutions:

  • Upgrade to premium for more features
  • Delete unused changelogs
  • Wait for trial period if applicable

"Payment required"

Meaning: Premium feature requires active subscription.

Solutions:

  • Upgrade to premium plan
  • Check subscription status
  • Update payment method if needed

API Error Codes

400 Bad Request

Invalid request data or parameters. Check your request format and required fields.

401 Unauthorized

Authentication failed. Verify your API key is correct and active.

403 Forbidden

Access denied. You don't have permission for this resource.

404 Not Found

Resource doesn't exist. Verify the ID or URL is correct.

422 Unprocessable Entity

Validation errors. Check the error details for specific field issues.

500 Internal Server Error

Server error. Try again later or contact support.

Getting Help