Keep users informed without endless emails and support threads. ChangeCrab helps SaaS teams publish customer-facing changelogs and release notes, notify users automatically, and communicate updates clearly.
Most SaaS teams ship improvements constantly — but customers only hear about changes when something surprises them. Important updates get buried in email threads, scattered support replies, or one-off announcements.
The result is familiar: repeated questions, frustrated users, and a support team acting as the "source of truth" for what changed.
The fix is simple: publish updates in one place, keep them organised, and let users subscribe to what they care about.
Combine customer-facing changelogs, release notes, and automated notifications to keep users in the loop without extra work.
Write clear, scannable release notes focused on user impact: what changed, why it matters, and what to do next.
Learn more: release notes
Turn each release note into a customer-facing timeline of updates. Customers can browse, search, and catch up at any time.
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Send updates via email, RSS, and integrations so users get the right information at the right time — without manual chasing.
Tip: let users subscribe to categories to reduce noise.
A public history of fixes and improvements answers common questions before they reach your inbox.
Clear, consistent updates show users you're listening and improving — without hiding changes behind private threads.
Product, support, and success teams can all point customers to the same place for accurate, current information.
Use email, RSS, Slack and embeddable widgets so customers don't need to hunt for what changed.
If you're comparing tools for customer-facing changelogs and release notes, ChangeCrab focuses on clear product communication and automated notifications — without unnecessary complexity.
Customer communication is how you keep users informed about product updates, changes, and improvements. Clear communication builds trust and reduces support volume.
For most SaaS teams, a customer-facing changelog and release notes, supported by automated notifications (email, RSS, and integrations), keeps updates in one place and reduces noise.
Changelogs answer common questions like "did you change this?" or "is this a bug?" before users contact support, because the history is public and searchable.
In most cases, yes. Public updates improve transparency and give customers a reliable reference point for onboarding and support.
Release notes explain individual updates. A changelog is the ongoing timeline of those release notes over time. Most teams use both: release notes for clarity, changelogs for continuity.
Publish release notes, maintain a customer-facing changelog, and notify users automatically — all in one place.
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