Subscriber Management Guide

Manage subscribers, category preferences, delivery schedules, email notifications, and track subscriber engagement in ChangeCrab.

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Subscriber Management Guide

Manage your changelog subscribers, control category preferences, set delivery schedules, send email notifications, and track subscriber engagement. Build and maintain your subscriber base effectively.

Importing Existing Subscribers

You can also preview a subscriber CSV before signing up. The landing page checks your list and shows eligible addresses, duplicate rows, invalid rows, and inactive contacts. Confirm permission on that page to import automatically once your changelog is ready. Your preview and consent follow you through signup and onboarding for one hour, so you do not need to upload or confirm again. Account capacity, existing subscribers, and previous unsubscribes are checked before importing.

Go to Settings > Subscribers and use “Bring your existing subscribers”. Upload a UTF-8 CSV up to 2 MB and 10,000 rows with an email or Email Address header. Optional columns are name and status. Comma and semicolon separators are supported.

The preview shows new subscribers, duplicate rows, invalid rows, existing subscribers, and unsubscribed addresses. If a status column is present, only subscribed or active addresses qualify. Export only people who opted in to your product updates.

Existing subscribers retain their preferences, and unsubscribed contacts are never reactivated by an import. Confirm consent to finish. Importing sends no emails; new subscribers use all categories and your changelog’s default delivery frequency for future updates.

Your account’s remaining allowance is checked before importing. If the list will not fit, use the Premium capacity link or contact us for a larger allowance. Your preview is available in the same browser for one hour. Learn more about subscriber imports.

Viewing Subscribers

To view your subscriber list:

  1. Go to Settings > Subscribers
  2. View the list of all subscribers with their email addresses
  3. See subscription dates, status, delivery schedule, and category preferences
  4. Monitor your subscriber count against your plan limit

Subscriber Information

For each subscriber, you can see:

  • Email - The subscriber's email address
  • Subscribed - When they subscribed (relative time)
  • Status - Active or Unsubscribed
  • Delivery - Immediate emails, weekly digest, or monthly digest, depending on the plan
  • Categories - "All Categories" or the number of specific categories they're subscribed to

Managing Subscriber Status

You have several options for managing each subscriber:

  • Unsubscribe - Click the bell-slash icon to stop notifications (subscriber remains in list)
  • Re-subscribe - Click the bell icon to restore notifications for an unsubscribed user
  • Delete - Click the trash icon to permanently remove a subscriber

Category Preferences

Subscribers can choose which changelog categories they want to receive notifications for. As an admin, you can view and edit these preferences.

Viewing Preferences

The "Categories" column shows each subscriber's preference:

  • All Categories - Subscriber receives all updates, including any new categories you create
  • X categories - Subscriber only receives notifications for specific categories they've selected

Editing Individual Preferences

  1. Click the tags icon next to a subscriber
  2. In the modal, toggle "All categories" or select specific categories
  3. On paid plans and active trials, choose immediate emails, weekly digest, or monthly digest
  4. Click "Save Changes"

Bulk Category Operations

To add or remove a category from multiple subscribers at once:

  1. Use the "Bulk Category Operations" section
  2. Select a category from the dropdown
  3. Click "Add to All" or "Remove from All"
  4. Confirm the action

Note: Bulk operations only affect subscribers with custom category preferences, not those with "All categories" selected.

Learn more about category subscription preferences.

Delivery Frequency and Digests

Free changelogs send subscriber emails immediately when matching entries are published. Paid plans and active trials can also offer weekly or monthly subscriber digests.

  • Immediate - Send a matching update as soon as it is published
  • Weekly digest - Send a weekly summary of matching entries with links to each changelog entry
  • Monthly digest - Send a monthly summary of matching entries with links to each changelog entry

Admins can update an individual subscriber's delivery frequency from the subscriber preferences modal. Subscribers can also change the same setting later from the "Manage preferences" link in any email. If a changelog is on the free plan, digest preferences are not available and subscribers use immediate delivery.

Subscriber Limits

Your subscriber limit depends on your plan:

  • Free Plan - Up to 50 subscribers with immediate update emails
  • Premium Plan - Up to 1,000 subscribers with immediate, weekly digest, or monthly digest delivery

The subscribers page shows your current count, limit, and a progress bar. You'll see warnings when approaching or exceeding your limit.

Email Notifications Toggle

You can enable or disable the email subscription feature entirely:

  1. Use the toggle switch at the top of the Subscribers page
  2. When disabled, the subscription form won't appear on your changelog
  3. Existing subscribers are not affected

Learn more about email notification settings.

Next Steps